The Crane Herb companies only sell to practitioners and students of Traditional Chinese Medicine (TCM), and to patients with prescriptions from registered practitioners. For more information, please see our customer statement.

Many of your questions can be answered right here on our web site.

• View our instructional videos for questions on using the web site.
• Practitioners can find information about ordering and shipping in the Practitioner Ordering and Shipping Policies.
• Patients can find information on picking up prescriptions in the Prescription Pickup FAQ.

Practitioners can call us to:

Patients can contact us about delivery issues at info@craneherb.com.

Patients should call their practitioner for all medical questions regarding prescriptions.

Crane's friendly customer service representatives are available to serve you in person Monday through Friday.

The Crane Herb companies, including our customer service departments, are closed on the following days:

Depending on the weather and on UPS, Crane may be closed additional days. Please contact us for these shipping changes.