Contact Us
Crane Customers
The Crane Herb companies only sell to practitioners and students of Traditional Chinese Medicine (TCM), and to patients with prescriptions from registered practitioners. For more information, please see our customer statement.
Customer Service
Many of your questions can be answered right here on our web site.
Practitioners can call us to:
  • Place orders over the phone
  • Find out about our manufacturing process
  • Get answers to questions
  • Talk about special needs
Patients can contact us about delivery issues at
Patients should call their practitioner for all medical questions regarding prescriptions.
Call Us
Crane's friendly customer service representatives are available to serve you in person Monday through Friday.
  • Crane Herb Company—serving the East Coast and Mid-West—is open between 9 am and 5 pm Eastern Time. Call 508-539-1700.
  • Crane-West Herb Pharmacy—serving the West Coast—is open between 9 am and 5 pm Pacific Time. Call 707-823-5691.
  • All locations also have 24-hour voice mail.
The Crane Herb companies, including our customer service departments, are closed on the following days:
  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • The day after Thanksgiving Day
  • The day before Christmas
  • Christmas Day
  • The day before New Year’s Day
Depending on the weather and on UPS, Crane may be closed additional days. Please contact us for these shipping changes.
The Crane Herb companies
Crane Herb Company, Inc.
Crane Herb Pharmacy, Inc.
745 Falmouth Road
Mashpee, MA 02649
Tel: 508-539-1700
Crane-West Herb Pharmacy, Inc.
515 South Main St.
Sebastopol, CA 95472
Tel: 707-823-5691
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