Practitioner Ordering and Shipping Policies

Customers - Orders - Tax - Shipping - Payment - Backorders - Returns - Damages

Crane Customers

The Crane Herb companies only sell to practitioners and students of Traditional Chinese Medicine (TCM), and to patients with prescriptions from registered practitioners. For more
information, please see our customer statement.


  • Minimum Orders: Clinic Orders under $50 will be charged a $3.00 Minimum Order Fee if placed by phone.
  • Online Clinic Orders: No minimum order fee.
  • Online Patent Prescriptions: No minimum order fee. Handling Fee: $3.50 for one bottle; $5.00 for two or more bottles.
  • Online Custom Prescriptions: No minimum order fee. No handling fee.
  • Combination Orders: Clinic Orders and/or Patent Prescription and/or Custom Prescription. CALL or EMAIL to request orders to be sent together.


  • Sales Tax: Residents of Massachusetts and California are charged sales tax on herbs, needles, books and medical supplies.
    • MA residents are charged 6.25%.
    • CA residents are charged 9.25%.
  • Sales Tax Exemption: Herbs only. Must be a licensed physician or acupuncturist.


  • Orders received before 2:00 PM ET will be shipped the same day. Orders received after 2:00 PM will be shipped the next business day.
  • FREE UPS shipping for clinic orders over $150.*
    • UPS Ground FREE with $150 herb order.*
    • UPS 3-Day FREE with $150 order where transit in continental US is more than 3 days by UPS.*
    • UPS 2-Day Air for orders over $150: actual freight less $5.*
    • *Exceptions: acupuncture needles, medical supplies, books, Classical Pearls.
    • Orders under $150 will be charged actual UPS shipping charges.
  • US Mail Priority Mail: Insurance and Delivery Confirmation will ONLY be added upon your request.
  • Drop Shipments: drop ship fee is $2.50. Drop ship orders under $25.00 will also be charged $3.00 minimum order fee.
  • COD Fee: UPS charges for COD shipments. See the UPS web site for more information (see the Pricing section for current rates).
  • Canada: US Mail ONLY. Insurance is always added.
  • Sebastopol Pickup: Crane-West Herb Pharmacy customers near our Sebastopol location may choose to pick up their orders at:
  • Crane-West Herb Pharmacy
    515 South Main St.
    Sebastopol, CA 95472
    (directions, contact)


  • VISA®, MasterCard®, American Express®, Discover®, or COD.
  • Credit terms are available with an approved credit application.
  • An invoice will be sent with your order. Please pay from this invoice.
  • Statements are sent on the 1st of each month.
  • Overdue invoices will be charged 1.5% interest per month.
  • A $20 fee will be charged for each returned check.


  • Unless instructed otherwise, we will backorder items amounting to more than $25.
  • Shipping on backorders is FREE and will go by UPS Ground or USPS Priority Mail.


  • Merchandise must be in sellable (new) condition.
  • Authorization is required.
  • Credit will be applied upon receipt of merchandise.
  • We reserve the right to charge a restocking fee of up to 15%.
  • Special orders cannot be accepted for return.
  • Custom prescriptions cannot be accepted for return.


  • Promptly contact UPS if you receive damaged merchandise due to their mishandling.
  • Save the original carton, all packing materials and damaged items for their inspection.
  • Notify us immediately for replacement of merchandise or credit.
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