Getting Started
Shipping & Handling
Payment
Contact
What is the Crane Herb pharmacy?
The Crane Herb pharmacy is a service offered by
the Crane Herb companies that allows your health professional to enter
prescriptions for Chinese herbs and herbal formulas. You can pick up and pay online for your prescriptions using
our website, and we will ship them directly to you.
Who can make prescriptions?
Only practitioners who have registered with Crane can make prescriptions. For information on practitioner eligibility, please see
our customer statement.
To search our database of over 20,000 practitioners, visit
our Practitioner Database.
How do I pick up my prescription?
If you received an email telling you that your prescription
is ready, you can follow the directions in the email message and click the
included pickup link.
Or, you can visit www.craneherb.com, and enter your prescription number
and last name in the prescription pickup form.
Can I pick up more than one prescription at a time?
Currently, Patients can ONLY pay for one prescription at a time. Crane will ship 2 (or more) Prescriptions in the same box, if they are being shipped to the same address. Crane will then Credit back to the Patient (by the same credit card) the difference in Shipping Costs between two shipments and one shipment.
When will you ship my prescription?
If you pick up your Custom Prescription by 2 PM Eastern Time, we will ship it the same business day. if you pick it up after 2 PM Eastern Time, we will ship it the
next business day. If you pick up your Patent Prescription by 2 PM Eastern Time, we will ship it the same business day. if you pick it up after 2 PM Eastern Time, we will ship it the
next business day. We are almost always able to fill Patent Prescriptions from our inventory.
In the unlikely event of a
backorder, the Prescription Checkout page will show which prescriptions are in
stock (under the Stock column) and which items require a backorder (under the
BO column). Backorders are
generally filled within 2-3 days.
What are my shipping options in the USA?
US Priority Mail with Delivery Confirmation takes 1-2 days to 90% of homes and apartments in the USA. You can also choose from UPS Ground, UPS Three Day Select, UPS Second Day Air, or UPS Next Day Air Saver. UPS services are not available to post office boxes. Patients may only change their shipping method before paying with their credit card.
What are my shipping options outside the USA?
Please email us at orders@craneherb.com
for information on shipping charges to addresses outside of the U.S.
How much are shipping charges?
Shipping charges are based on the weight of the shipment and
the shipping method you select. US Priority Mail with Delivery Confirmation is the default shipping method and, as of 9/1/09, it costs $5.60 for a 1 pound box in the USA. This shipping charge is subject to change by the USPS.
How much are handling charges?
Handling charges only apply to Patent Prescriptions. The handling fee is $3.50 for one bottle and $5.00 for two or more bottles. There are NO handling charges for Custom Prescriptions.
Which credit cards does Crane accept?
We accept VISA®, MasterCard®, American Express® and Discover®.
How secure is my credit card information?
All credit card information entered into the pharmacy is
sent over a secure, encrypted connection to our credit card company using SSL,
the industry standard for secure transactions over the internet.
If you submit your credit card number to the Crane Herb
pharmacy and you have security alerts turned on in your web browser,
you will receive a message from your browser telling you that the page you are
about to enter is secure.
If you prefer to not enter your credit card information into
our website, please contact your health professional about purchasing our herbs and herbal formulas directly from your health
professional’s clinic.
Who should I contact with questions about my
prescription?
If you have any questions about a prescription, please
contact your health professional.
Who should I contact with shipping questions?
If you have a question about shipping, please contact us at orders@craneherb.com.
Who should I contact with technical questions?
If you have a technical question about picking up a
prescription, please contact us at orders@craneherb.com.
Who should I contact with suggestions for the FAQ or
website?
If you have a question not covered here, or if you would
like to make a suggestion for the pharmacy or FAQ, please contact us at orders@craneherb.com.